Passenger Assistance and FAQs

At LyddAir we will always try to meet the needs of our passengers and assist in anyway possible. Here are just a few of the questions we are asked by our passengers and we hope that they will solve some of your queries. If you still have questions, please ring one of our friendly staff and they will try and resolve any query that you may have on 01797 322207.

Can I travel if I am in a wheelchair?
Can I bring my pet?
Can our children travel without us?
Can I fly if I am pregnant?

Can I travel if I am in a wheelchair?
We can provide wheelchair assistance to and from our aircraft, and can stow collapsible wheelchairs in our baggage hold free of charge. Due to the types of aircraft that we operate, assistance can only be offered to those who can ‘walk on’ to the aircraft, a ‘lift on’ service is not available due to Health and Safety Regulations.

Please inform our staff at the time of booking if assistance will be needed so we can give you further details. All passengers are welcome to come and see the airport and aircraft before they book in order to discuss any difficulties they may have, and to see whether it will be possible for them to fly. We must have at least 48 hours notice of any assistance that will be needed in order to give you the best service possible, and this must be done by telephone to our LyddAir reservations staff 01797 322207.

If a passenger does require a ‘lift on’ service and has made a booking onto a flight where such a service is not possible and has not advised LyddAir, they will not be able to travel.

Can I bring my pet?
Depending on availability and the full approval of LyddAir, we may be able to carry your pet with us. It must have all medical and relevant documentation including a pet passport, and have a regulation size crate to travel in. Due to the aircraft that we operate we will be restricted by the size of the crate. Please contact our reservations staff to discuss this further and we recommend that you come to see the aircraft prior to booking, to see whether we would be able to carry your pet and where it would be carried.

Due to the size of our aircraft we are unable to carry animals in the main cabin of the aeroplane and therefore guide dogs would be unable to sit with their owners. If we can take your pet then they will be charges at £30 per pet plus £1per Kilo in excess of 10 kilos of the combined pet, case and your luggage.

Can our children travel without us?
Only with the full approval of LyddAir can we carry unaccompanied minors from 5-16. For further information please contact our reservation staff prior to booking.

Can I fly if I am pregnant?
LyddAir are happy to carry passengers until 30 weeks into there pregnancy on production of a medical certificate specifying the expectancy date. Between 30-35 weeks we will require a medical note from your doctor stating that it is safe for you to fly. We cannot carry passengers after 35 weeks of pregnancy.

If you have any further questions please do not hesitate to call us on 01797 322207 or email us at enquiries@lyddair.com