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Passenger Assistance & FAQ

At LyddAir we will always try to meet the needs of our passengers and assist in anyway possible. Here are just a few of the questions we are asked by our passengers and we hope that they will solve some of your queries. If you still have questions, please ring one of our friendly staff and they will try and resolve any query that you may have: +44 (0)1797 322207.

Can I travel if I am in a wheelchair?

We can provide wheelchair assistance to and from our aircraft, and can stow collapsible wheelchairs in our baggage hold free of charge. Due to the types of aircraft that we operate, assistance can only be offered to those who can ‘walk on’ to the aircraft, because a ‘lift on’ service is not available due to Health and Safety Regulations.

Please inform our staff at the time of booking if assistance will be needed so we can give you further details.

All passengers are welcome to come and see the airport and aircraft before they book in order to discuss any difficulties they may have, and to see whether it will be possible for them to fly.

We must have at least 48 hours notice of any assistance that will be needed in order to give you the best service possible, and this must be done by telephone to our
LyddAir reservations staff: +44 (0) 1797 322 207

Can I bring my pet?

We may be able to carry your pet depending on crate size. Your pet must have all medical and relevant documentation including a pet passport, and have a regulation size crate to travel in. We recommend that you come to see the aircraft prior to booking in order to ascertain whether the crate will fit in the aircraft.

Please note that because we are unable to carry animals in the main cabin, guide dogs would be unable to sit with their owners.

Pets will be charged at £30 plus £1per Kilo in excess of 10 kilos of the combined pet, case and passenger luggage.

Can our children travel without us?

Given prior approval, we carry unaccompanied minors from 5-16. Please contact our reservation staff prior to booking.

Can I fly if I am pregnant?

We are happy to carry passengers until 30 weeks into their pregnancy on production of a medical certificate specifying the expectancy date. Between 30-35 weeks we will require a medical note from your doctor stating that it is safe for you to fly. We cannot carry passengers after 35 weeks of pregnancy.